onsite_vs_ondemand_atcoresystems_sugarcrm The rise of software-as-a-service (Saas) has changed the way companies relate to their customers. CRM systems have allowed organizations to meet the needs of their prospects and customers in real-time. Now, the question is, should your company take advantage of a CRM system that is managed by a third party or one that is managed by in-house staff? The answer should depend on the strategic goals, size, and competitive environment of your industry. Decision makers should also look at their CRM options based on software functionalities, integrations, customizations, and vendor lock-in. The two main principles in making any CRM decision include the following:
  • Choose a vendor that provides different deployment options. This should include the ability to move between on-site and on demand as your business need changes. Flexibility is important because you cannot predict the future.
  • Avoid lock-in with the vendor. Proprietary systems are designed to stop you from choosing another option even when you become unhappy with the existing CRM system. If you are considering a vendor with a lock-in platform, assess the risks involved with making that decision.
As was mentioned earlier, there are two types of CRM deployment options: on-site and on-demand. On-demand is suitable for smaller organizations with basic data management requirements. However, if your strategies become more complex, on-site deployment may be more suitable. On-site deployment lets you customize the capabilities of the CRM system to meet business or regulatory requirements. If you need to control the personal information of your customers, on-site deployment provides enhanced security. There are pros and cons in each decision. It is important to base your choice on the specific requirements of your company and how you foresee it will grow in the next 3-5 years. Whatever the case may be, you won’t go wrong with SugarCRM because it can be deployed on the cloud and on-site.